FAQ'S GreenOpia Naturals Account 


1) My Account 

a) How can I make a Greenopia Account ?

  • Just click on the "Account button" on the top right hand corner of the page and click on Register if you are a new user and add on the details to register yourself
  • Click on "Sign up" and fill in your details such as Name, Email address and password to signup


  b) How can I save my address on GreenOpia naturals? 

  •  When you sign in enter all your contact details onto the account page and it will be recorded for future purposes.
  • By saving your address you will save your time and energy everytime you place order.

c) What if I have forgotten my account password?

  • While signing in you can click on forgotten password link which is given below the sign up box.
  • You will be redirected to new page where in you will get instructed to fill i registered email address.
  • An email will be received where in there will be link to reset password.


2) My Wishlist
a) How to add items to wishlist ?

  • To add items to wishtlist, click on the heart icon below the eye icon on the top right of the product photo.

b) How to remove or delete items from wishlist?

  • Go to Wishlist menu in My Account on the top right of the page.
  • To remove an item, click on the the heart icon of that product .
  • In order to view your wishlist left click on "My Account" on the top right of the page and select wishlist to check out your's.


 Payments 
1) General 

a) How do I pay for Greenopia Natural purchase?

GreenOpia naturals offers you various way to pay securely. They are as follows:-
1. Debit and Credit Cards 
2. Cash on Delivery 
3. Net Banking 
4. Wallets 
5. UPI

b) What is Cash on Delivery?

  • If you are not comfortable making online payment, we have options for you as well, you can opt for Cash on Delivery facility.
  • This facility allows you to pay your invoice amount in Cash at the time when you receive your order to doorstep.
  • All you have to do is , select Cash on Delivery as your payment option during checkout.

KINDLY NOTE:- You can make Cash On Delivery as a payment mode only in Indian Rupees  only, we do not accept foreign currency or Demand Draft.


c) How can I use Coupon code on my order?

  • When you click  "proceed to checkout" you are directed to page where you can redeem/apply coupon code.
  • On this page , after entering the coupon code, the discount will be applied to the order. You can then proceed to checkout and pay the final amount using the most conveinient payment method.

NOTE:  Only one coupon code can be used on a single order.

2) EMI 
a) Which order is available for EMI Payment option ?

  • EMI option is available only on orders above Rs.3000/-

b) EMI option available for which banks?

  • The schemes will be generate as per Banking authorities approvals 


 Shopping 


1) Shipping policies 
a) Why do I pay for delivery charges?

  • Delivery charge is the shipping fee applicable for orders less than Rs 499/-. This cost is applicable in order to cover our logistics cost so that the products reach you at your doorstep in the best and safest way possible.

b) Shipping policy 

  • Click on the below mentioned link to see our shipping policy 

https://greenopia.in/pages/shipping-policy-greenopia-naturals


c) How does the delivery process work ?

  • Once our system process your order,The products go through quality check to see if they are in good condition.
  • Once they pass through the quality check the products are packaged and given to our trusted delivery partners.
  • Our trusted delivery partners try to give you the products at the earliest possible. In case of any delay or early receivables the delivery partners will contact you and  your issues will also be solved in case any by them.


d) How are our items packaged ?

  • We pack our products in boxes and products are wrapped in bubble wrap so that they reach out to your doorstep in good condition.
  • We pride ourselves on the quality of our packaging. Till date, we have received minimal complaints about damaged products due to our packaging.


e) Range of location through which GreenOpia Naturals ships their products?

  • GreenOpia naturals ships throughout India.

f) What is the estimated delivery time?

  • The estimated delivery time is 15 days after placing the order.


g) How to track order once it's shipped?

  • Once your order has been dispatched you will receive an email in which the the courier company's name and order i/tracking id will be mentioned.
  • You can visit the website and add the tracking id to see your order. Sometimes it takes  12 hours for it to activate the link.


2) Authenticity and Genuine products 

a) What measures are taken by us to ensure for products to not get damaged during delivery?

  • Our products go through quality check process in which all products are checked whether they are in good condition to be sent in the orders.
  • There are very minimal or near to no complaints in case of receiving damaged products.


Order related 
1) Order placement 
a) What do you mean by "Out of stock"?

  • Out of stock means that the product is currently not available with us.


b) What are the benefits of Signing up?

  • Signing up with GreenOpia naturals will give you various benefits and upgrade your shopping experience.
  • You will be able to keep a track on your present and past orders.
  • You will be able to rate and review products .
  • You will be notified everytime a product is back in stock.


c)Do I need to sign up in order to place an order?

  • No, you can just give your email address, contact details which include contact number and address.
  • However we recommend you to have a GreenOpia naturals account.


d)How do I place GreenOpia Naturals Order?

  • Step 1:  Select the products you wish to buy and add them in the cart.
  • Step 2:  Proceed to checkout for further details. Provide us your email address, full name, contact number, shipping address, city, state and pincode.
  • Step 3: Check the number of products, shipping charges and taxes once. Apply Coupon code if any and proceed to payment.
  • Step 4: For payment, there will be various options. Choose the most convenient method . If you choose online payment then add in the details for processing. After adding the details OTP will be received on the registered monile number.Enter the OTP to complete the payment.

In case of Cash on Delivery select the option and proceed to confirm the order.

  • Step 5: Enjoy your GreenOpia Natutals order!!


e) Can I buy multiple products in one order?

  • Yes you can buy multiple products in one order.


f) How do i know that my order is confirmed?

  • After placing the order will receive an email and message on the registered number which will tell you about order confirmation.


g) Can I leave my items in the cart for further purchase?
- Yes, you can leave products in your cart and place the order in future if you wish to, however the prices of the products will be updated on real-time basis. Hence there is possibility that the prices and availabilty may differ accordingly.

2) Order status
a) How to change phone number or address in order?

  • If you want to change the contact number or address then while checking you can change the shipping/billing address and the contact number whichever you wish to. 


b) How to check the current status of my order?

  • In order to check the current status you can go to my orders and check the status or also can give your WhatsApp number to get updates of your order.


3) Cancellations/Refund
a) Cancellation policy 

  • You can cancel the order within 24 hours of your purchase by visiting your “My Account” section and cancelling a pending order or writing to us at care@greenopia.in for your prepaid order.
  • The cancellation will be effective within 24 hours and you will get a confirmation email and the bonus used if any will be reverted to your source account automatically.

The customer agrees not to dispute the decision made by GreenOpia and accept GreenOpia's decision regarding the cancellation.


b) Cancellation after 24 hours 

  • We need you to understand that on the basis of your consent written/ verbal we place the order with our vendors, thus cancelling the order by you after 24 hours is over is a double loss of revenue for us. 
  • In such a case, we need a written email from you stating the order number and the reason for cancellation. 
  • After receiving that email GreenOpia will take a decision.


Please note: On cancellation after 24 hours of placing the order, if it is approved, the bonus used if any is not reverted and in case of Prepaid order, the money is reflected back in your source account in form of purchase credits.
-The customer agrees not to dispute the decision made by GreenOpia and accept GreenOpia’s decision regarding the cancellation.


c) Cancellations under Sale
Request for order cancellations under Sale will not be accepted as we start the process for dispatch as soon as order is received by us. The customer agrees not to dispute the decision made by GreenOpia and accept GreenOpia’s decision regarding the cancellation.


Please note:  At times there can be some orders which we are unable to accept and must be cancelled. We reserve the right at our sole discretion to refuse or cancel any order for any reason. 

  • Some situations that may result in your order being canceled include limitations on quantities available for purchase inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. 
  • We will contact you if all or any portion of your order is cancelled or if additional information is required to accept your order.
  • Products once dispatched cannot be returned except when an approval have given through care@greenopia.in.


d) Are there any cancellation charges?

  • No, there are no cancellation charge levied by GreeOpia naturals.

e) Will shipping charges be refunded?

  • Incase of full order cancellation, the shipping charges will be refunded.
  • But if a part of the order has been cancelled then shipping charges will not be refunded.


4) Returns/Refund
a) Your decision of returning the product

  • We really know that you fantasize the exclusive collection of GreenOpia Naturals and would always knock its door to cater your beauty and healthcare needs; hence, we take extreme care to deliver the best quality product at your doorstep.
  • Still, by any chance, if your ordered product is not as per your expectation, we ensure you with a free return pickup. You can exchange the product only if you have opted for return within 48 hours of delivery with the original invoice and tags.
  • However, we request you to take care that the product remains unused and is not damaged or tampered in any way. We expect the product to be in the perfect condition in a way that it can be used again.
  • Once we receive the product from your end, it goes through our quality check process. If everything is up-to-date, we process the exchange within 15 days from the day it reaches us.

Please Note: The products availed under discount or any ongoing offer cannot be returned or replaced.

b) What you need to do:

  • We are pretty sure that you won’t return the product, but, just in case, you decide to return the product for obvious reasons, just send us an email on care@greenopia.in along with your Order ID, date of receipt and preferred contact number. 
  • We’ll get in touch with you as soon as we receive your mail. A tamper proof package with an address label and an authorization code will be then sent to your mentioned address.
  • We request you to pack the product in the original box along with the original invoice, and then, put it in the tamper proof package sent by us. Next, seal the package properly and inform us so that we can schedule a pickup accordingly.


c) What we will do

  • As soon as the product reaches us, we sent it for quality check. This process probably takes a week’s time. If the product surpasses the quality check, you will receive an exchange to your product in next 15 days.
  • But, in cases of any discrepancy in the product, we would not be able to provide you any product return to you.The status of your exchange process will be kept informed by our customer care team.


d) Cancellation Policy

  • You can cancel the order within 24 hours of your purchase by visiting your “My Account” section and cancelling a pending order or writing to us at care@greenopia.in for your prepaid order. The cancellation will be effective within 24 hours and you will get a confirmation email and the bonus used if any will be reverted to your account.
  • The customer agrees not to dispute the decision made by GreenOpia and accept GreenOpia's decision regarding the cancellation.
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